To those who have posted thank you for your comments, and for those of you who read the post I hope you think twice about choosing BMI for the UM service.
I certainly understood that delays do happen, and in fact said as much. However one would think that a carrier when entrusted with our most precious cargo would exercise a serious duty of care for them. The fact that no calls were made to her parents was disgraceful.
I would love to post the pathetic responses from BMI so people could also read how little was their concern after the event. Another disgrace!
For your information this event took place over a month and a half ago now, and it was only in the last few days when a non form letter apology was made. Sadly the apology will do little to entice me to offer one red cent of my own money to travel with these people again.