Don't be too bitter about not getting into Qantas Link. Qantas does the same thing, so of course the system isn't perfect but it's just the way some things work. Working for Christine was an absolute pleasure-you'll never meet anyone who went to further lengths to help another-in my opinion she will be sorely missed. I agree it can be an expensive business-perhaps if you feel you have to resort to snide comments about Christine doing her job you might be better applying for another airline (if at all!)