Originally Posted by
spork
CO must have a place of business in the UK
Not according to their website they haven't. Feel free to see if you can attract their attention.
Why would I want to 'attract their attention'? I haven't flown them in years and all my planned trips to where they fly are on other airlines.
Their address is very easy to find (and is on their website if you look)
Beulah Court
Albert Road
Horley
Surrey
RH6 7HP
United Kingdom
One of the advantages of the small claims system is the claimant can do all the work himself.
the bag has arrived before me in every instance for the last 1 1/2 years
That is quite remarkable. So in 'every instance' you must have checked in well prior to the flight-before-yours for them to have got your bags on the earlier flight? Or you stopped somewhere, and you didn't get the next flight out, because that's the only way it can happen as you claim. Or you might take a long time to get from the gate to the carousel?