Sonique
what on earth makes you think that having customer service expereience makes anyone better flight attendant than someone who hasnt had customer contact?
I joined my first airline at 20, I had no experience with customer service (except for being a customer!!), but I managed to do the job well......
it's not brain surgery !!
Ever since the States dropped the 21yearold reqirement for flight crew to serve alcohol in their airspace, QF has hired quite a lot of 18-20 year olds. In fact the permanents in longhaul, two schools through in December, the vast majority were under 25. They may not all have great customer contact experience, but they are still great at the job and are so enthusiastic and fun to work with. As far as dealing with difficult pax situations, they learn as they do it, and if they cant deal with the situation? well thats why we have very experienced managers and supervisors onboard.
And the current longhaul permanents in training at the moment, (again two schools) I believe the majority are about the same age group.
And no, the crew I trained who were from
VB did not hate
VB, they both enjoyed it! They left for the obvious reason - they wanted to work for a larger airline, more $$ and better conditions..... thats why I left my first airline, and the seond one I flew for as well ! I loved both jobs, but the opportunity arose to get better pay/ conditions/ destinations - so I took new positions with other airlines!
I agree with the sentiment that you dont make fun of the safety demo, but again, it is not the individual crew at fault.... its the
company who are teaching them to do this. How are they supposed to know that theyre not to make fun of the demo, if the company is telling them to do it? Most of them havent flown before.
And as for all of you who have such horrific experiences with
VB, sorry - but their loads are great, and I have never (before this thread) heard a bad word about the crew or the flights. And I know a hell of a lot of people (including QF long haul commuters -sometimes it's cheaper to fly
VB than staff travel !!) who have flown with them.
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[ 27 August 2001: Message edited by: Evacu8 ]