I understand cancellations occur but what upset me was their attitude. The customer service officer said some pax had been notified of the cancellation. I hadn't been and asked her why and how they decide who gets to be notified. She said she didn't know, end of conversation. Not good enough. First time flew with Virgin Blue, had a 50 minute delay. Second time - flight cancelled. There ain't gonna be a third time. And they think they're gonna win more business pax. Dream on Richie.