Hey Peter,
In answer to your question; Yes it does!
I reckon that most of us have experienced pax totally flipping out at some (in our eyes) insignificant minor detail going wrong.
A recent thread on the same subject is:
http://www.pprune.org/ubb/NonCGI/For...ML/013495.html
I would be
very interested in hearing colleagues' opinion on the following.
- What kind of aggressive behaviour do you encounter most often on board?
- What do you think is the underlaying cause of this so often irrational bahaviour?
- What strategies do you and your company have for dealing with it/defusing the situation/taking action against the pax in question?
- What do you personally think might be done differently both in- and outside the aircraft to reduce the number of air-rage incidents?
- What support does your company provide after you have been subjected to pax-aggression?
- Do you feel the pilots in your company support your decisions when it comes to crunch-time?
- How far do you go in letting pax vent their anger/frustration? And what do you do when you figure he or she has crossed the line?
- Does your company provide you with any formal training in dealing with this alas more frequently occuring situation? And is this a purely verbal tarining or do you get actual "combat" training?
Once again, I'd be very very interested to know your answers to any or all of the above. Have learnt some good things on this forum before, and perhaps we can enlighten eachother on this topic as well?
PS: Snoopy is best ignored I think. Squid's keeping his beady eye on the poor critter so he shouldn't be long for this world. 
Snoopy who??
Regards from the Towers
[This message has been edited by PPRuNe Towers (edited 25 April 2001).]