E- and PAX- , you are both rarities! I have had literally hundreds of complimentary remarks from pax, usually along the lines of "If all your cabin crew were like you, we would never fly with any other airline".. But not one has been written down. The two complaints there have been about me over the years -- from Americans who couldn't handle the dry Brit SOH! -- went in writing and I was duly placed under threat of death or worse. What was especially nasty was the hypocritical claims that the complainants were only interested in "training standards", when what they really wanted to see was me hung,drawn and quartered. So please, if you do have anything good to say, write it down, and name names. It hardly ever happens and, as others have said, it makes so much difference when it does. We have to put up with as much, if not more, cr@p than any other group of people, and in a uniquely stressful environment. We are not machines. The odd (written!) word of commendation is like manna from Heaven. Thanks to everyone who has bothered.