I'm married to an ex f/a. We often fly BA on the BRU-BHX-BRU route. Looking at things from the pax side, in general the cabin crews are very pleasant but on occasions, as on a very recent flight, we come across some right snooty uptight examples. I almost want to apologise for being there! I often wonder if they are just having an off-day or if they're always like that. My wife reckons, from her past experiences, that the mood and personality of the No 1 one can affect and be reflected by the rest of the crew. Do you find this too?