Hi Globaliser....I did email BA lat night whilst at work - a nice email did go to them as the staf at EGPD were absolutely fantastic....nothing was too much for them!
Its just the reaction from Virgin that really got me....the Indian call centre is a big no-no!! They didn't know where Aberdeen was to start with and constantly told me that as they couldn't make it to Heathrow, then their booking was cancelled and they'd have to sort it next week!! Luckily I talked my way through to the Virgin ticket desk at Heathrow and the staff there were great too......just they couldn't put them into the Premium seats they'd paid for.
