I have to be fair here because there are some who tries very hard on the 4th floor to be helpful. There are many problems but this is almost always true for a government organization trying to keep pace with a fast growing industry.
You expats are already getting a much better deal than us. I have to agree with you that there is a more suitable person for Chief of Ops. Anyway, don't get too upset, it is no good for your blood pressure.