My company, handling 50 acft in a mixed charter-scheduled pax operation.
One Duty Manager, one Flight Watcher, two Flight Planners, together with between 2 and 8 people trying to control the crews are on duty at any time.
More people work at the same location on daytime, but not directly related to OPS controlling.
We have some pre-agreed arrangements with some airlines, but if they fail, any others are enquired of their availability. Preferential lists exist even for the pre-agreed airlines.
Usually any decission with "pre-agreed airlines" is made by the shift leader, while for the rest we wake up the unlucky guy from the commercial dept. who is on guard that night (or weekend)
