Quick question. OPS people know situations like acft stuck somewhere due to tech or weather. Let's suppose that you have no other acft avail but you need to do some sectors. These things happen usually at midnight, isn't it?
Who is making decision to charter substiture aircaft from other airline in that case at your airline? Shift leader, chief ops (to be called at home), commercial dept or.... ? Do you have a listing of preference for other airlines or even pre-agreed arrangements on that case?
I would really appreciate an answers on that (we changing our OPS structure at the moment), and please mention how many aicraft you operating and how many people working in OPS per day/night shift (you understand the difference between OPS of small biz-jet company and BA or CX).