RyanAir are (in)famous for their tratment and lack of respect for passengers with restricted mobility. The wheelchair debarcle ar STN is soley a product of the AOC led by GO. The AOC wanted a cheaper contractor back in April so invited companies to tender. ADI won the contract on a cheap bid - Thanks to GO heading the AOC the passengers at STN now get what GO andthe other low costas are prepared to pay ie ****** all. The incumbant supplier of wheel chairs felt ADI would screw up badly and stayed at the airport doing CASH wheelchairs can you believe. Ryan air are so tight that if you don't have your own wheel chair they wont supply a free push to the gate. You have to pay CASH to a wheel chair operator to get a chair and a push. ADI wouldn't touch the CASH work - what a
PR nightmare - so the other lot continued to provide this. Back in November it became obvious that CASH wheel chairs alone were not going to pay the bills, so 60 days notice was given to Ryan air that the cash wheelchairs had to stop. ADI still refused to take the cash so now you have a crap service from ADI and NO service to Ryan air passnegers unless you have your own wheelchair. STN airport management should be ashamed they have allowed them selves to be bullied by Ryan air and have not insisted that Ryan Air provide a full wheelchair service to their passengers. MOL should be thoroughly ashamed that his everso profitable company does not pay for wheel chairs at STN. ADI, The AOC, BAA (who run STN) and Ryan Air are all equally miserable for allowing this situation to occur. There now you know that it's not always the handling agents fault - I think Servisair do a fair job in the face(s) of adversity at Stansted