Agreed re retention. The pay and conditions for Servisair staff are so poor that they only stay long enough to get sufficient experience to go elsewhere.
Also agreed that one cannot tar all Servisair stations with the same brush, but STN were wholly apalling when I had dealings with them when working for two different companies out of STN. Not surprised Ryanair went elsewhere.
Groundstar at MAN are also apalling. They rarely answer the telephone (in my experience), they don't meet flights (again only in my experience, anyone wants to contradict me I would be pleased). When they learned the plane was late and pax may need transport arranging or it was discovered there were pax with missing baggage, G/star were conspicuous by their abscence and no amount of telephone calls to their office made a difference because there was no-one to answer,or who would answer.
Doc C.