SZD: Couldn't agree with you more. As for people giving Servisair a good hiding and boasting of Groundstar's brilliance, which planet are you all on? Groundstar recently took over the KLM Uk contract at NCL and what a mess they have made of it so far. KLM only transferred for financial reasons; Servisair at NCL had received KLM's station of the month three times in the previous year before the contract was changed, and KLM are now getting what they pay for. Every time Groundstar delay a flight, KLM don't pay for the turn-round, so they haven't paid for any flights yet. Groundstar staff "didn't know" that the a/c had it's own airstairs, so they positioned their stairs by the a/c only for the cabin crew to open the a/c door which landed on the top of the stairs! The other day Groundstar overloaded the a/c and attempted to offload the last two passengers who boarded, the pilot told them this wasn't an option as they were both Royal Wing pax so Groundstar called the POLICE out to deal with the pilot because they didn't know how to solve the problem!!!!!! And Groundstar are PROFESSIONAL? I think not. The problem with Servisair lies with the management in that they do not implement a standard of service throughout their stations - everywhere is different. But just because the Stansted lot lose a contract doesn't mean that all Servisair stations offer a poor service. At NCL the Servisair staff turn GO a/c round in 16 minutes and even when there's only two or three staff in operations they still don't end up with many handling delays. So if Ryanair aren't happy with their lot at STN, I suggest you move to NCL and give Servisair the contract. They'll show you how it's done!
