The main reason handling agents are rude and offensive to customers is because they have been on shift for 16 hours. This is the only way they can earn a decent living (thru overtime). Cheap airlines mean poor pay for the workers, who are never trained correctly and always on temp/seasonal contracts.. .I suppose this is what they call "a good deal" for the customer?. .May be next time the flying greek and Irishmen are on Watchdog they could discuss the pay of their staff and subcontractors.. .Then the Great British public will realise who's taking the **** out of who. <img src="mad.gif" border="0">