Yes Copenhagen I agree. But it is not difficult to supply a pax with a seat number. The only reason they don't is because they will not pay for loadsheets to be done on computers. Just because a passenger pays peanuts for a ticket does not mean that they expect to be treated like crap. I have heard 'you get what you pay for' too many times, to justify the treatment of pax. Listen to what the above gentlemen is saying. The gate staff even though they do not work for the airline are the first port of call. Go is also low cost, though if I am reading his point correctly, the service is much more pleasent. This says a lot. Pax don't really always remember good things about a flight. But they will always remember the bad.
[ 22 January 2002: Message edited by: Tower ]</p>