My experiences seem to differ from the above. Yes, the boarding process is a bit of a scrum but their cabin service has always been fast and efficient, their checkin usually easy and certainly better than most LHR experiences, their choice of airports around London is good and their domestics are excellent. In Europe they often use the same handling agents as BA and others, the main difference being that Easy's punctuality and baggage delivery at the other end is usually better. Staff attitudes seem to be consistently good and often cheerfully informal while still professional. Price-wise Easy and other low costs have opened up the opportunity for air travel to vast numbers of people for whom it was previously out of reach. Their provincial and domestic networks knock the socks off BA .They have never claimed to offer a Rolls Royce service although often they beat those who do. If they can get their crew numbers better sorted and avoid this summers "planned cancellations", they will have removed their main downside.Seat selection would be nice too.