Oh for goodness sake.
What is the point I keep missing?
ATC is pissed that it`s in print? Yes or no?
ATC have a monopoly on the facts? Are we to assume that only you have the facts and that any other views are lies?
He has as much right as any one to criticise as a user of the system. I would bet that he is well aware of other similar complaints falling on deaf ears so he`s used an avenue open to him to get attention.
I would say you have missed the point - the ATC system sucks and nothing the users do can improve it because we "come across as an unprofessional, disgruntled bore" and "clearly have no concept of ATC"!
What recourse does one have if things are a tax up? You can phone (done) - but you will get the attitude, you can write letters (done) - nothing improves, you can make suggestions (done) - discarded, you can pay (done) still get no service.
Tired.