picking up the phone only gets you invited to come and see how little you understand and how your suggestions are so not going to work
Have you ever considered that they might be right?
If you are not involved in the goings on at ATNS on a daily basis you cannot fully understand their way of doing things. You simply cannot please anyone no matter how hard you try and there are alot of different factors that I think play a part in ATC delays etc.
Overall I really don't think ATNS is doing a bad job.
I don`t think I missed the point
I agree with EltorroLoco, you missed the point completely. If you want to have a go at someone, go for it, you have a right to lift your opinion, but don't bend the facts in your favour to bring your point across. If you take the facts as they actually happened it seems to me that ATNS wasn't at fault in the whole incident but the DC-9 was!