I don`t think I missed the point.
He`s pissed at ATC, ATC`s pissed at him for publishing it and I`m glad somebody else is pissed at the levels of service.
Clearly complaining to ATC directly has never had any affect, picking up the phone only gets you invited to come and see how little you understand and how your suggestions are so not going to work etc etc. What other options are available that have proved effective in the past?
ATNS will not listen to the users of the system (pilots or operators) because they believe they have a handle on things. On the rare occassion that ATNS admits things could be done better they are bound by an archaic regulatory body with archaic regulations that choke the airspace and provide red tape to clog the system.
By publishing maybe something will get done, because it might spark a debate on just how inadequate the ATC system in SA is. I`m not holding my breath though.