Actuator
I think you are missing the point sir. This thread is about Mr Franz's article, particularly from a journalistic integrity and professionalism. I think the service delivery of ATNS is a valid, but separate issue.
I don't think magazines should be used to voice one's personal disapproval with service, especially if the ATCs concerned have never been contacted to defend themselves and the author also happens to be the editor.
I am also questioning the facts in the article which seem to have been altered or omitted to emphasize the point. This is not good journalism.
This is not a mere rebuke for an attack, this is disappontment in the ramblings of an otherwise well respected member of the aviation community.