This year a lot of stations have had great difficulty in getting summer staff with good attitudes for the job. This unfortunatley put the load onto the regular staff, who end up doing the majority of the work and its not only the dispatchers who end up take abuse. The boarding staff can end up taking more abuse as well. Sometimes we tend to forget they have a difficult job with passengers, if an aircraft is delayed or tech. In my time in ground handling for a delay I have only had 3 Flight deck members willing to come and speak and stay with pax to answer questions as regards tech/delay problems. One occasion was with an aggressive pax. Which I was really thankful for.