I work in ops and am forced at times to have to do some crewing work as our crewing dept isn't 24 hrs (YET!!). I think crewing have perfected the art of making a relatively simple task look incredibly complex by means of the most un user friendly software in the world EVER!!
Ops is a doddle most of the time but when it all goes to rat-s**t, that's when we earn our money. I know on a wekend we spend a lot of time picking up he pieces from route services and pretty much don't do any ops type work as we spend all our time organising hotac etc.
Yes crewing has it's difficulties due to regulations and all that lark but it would seem that it isn't half made a meal of by those responsible for it so the impression of incredible complexity is put across to the point when new ops people arrive we think it is a black art!!