JSR (off-blox) - if ever some-one needed to attend a CRM course it's you, long overdue.
Oh and for the record, a big thank you for naming the person & company, something I didn't feel the need to do. If by reading my posting on Management style you were able to identify the person you confirmed what I posted. Nice to see the truth being acknowledged. Call yourself a friend of Celtas - shame on you
