Lala..agree with both yourself and Walla. CRM is an ideal way to address some problems from the outset, especially with new intakes. Some old school may still disagree with the way things are done, but at least they can appreciate the reasoning behind decisions taken. Should we stop at just flight crew education, or take it one step further to encompass other ground handling staff? Again, my opinion is that this can only lead to better working relationships.
Although the one to one comment rings true, personally I think this contact is essential for crewing, but not really a necessity for Ops. So long as an Ops department is proffessional on all fronts and approachable when required, the need for a constant stream of crews through the office can be an irritation, especially with the larger operators. It's certainly a fine line between discouraging crew contact and encouraging them to come to us with relevant requests. Where do you draw the line?