Has anyone ever stopped long enough to consider why 'it's blame the ops department'?
The negative responses that have been posted indicate that those people have not yet grasped the ops function.
As the nerve center of the airline, all departments look at ops for the answers, you have control of day to day ops. And just like in any other business in order to function efficiently there has to be a two-way flow of information.
As the Ops Dept don't forget you are also in the service industry and your major customers are the aircrew, like it or not, that is a fact. Now these customers expect a level of service in order to perform their task - operate the aeroplane, just like you when going into a store expect a level of service, this is no different.
Basic functions should be to get to know your customers. Understand their needs, and quirks. By knowing what they expect you can anticipate their needs, and keep ahead of the game. They are individuals and as such will have varying levels of requirements. Admittedly some will be more demanding than others, but having identified this you can react accordingly. Once they realise that you are on top of the game it only gets easier.
You are there to ensure flights operate as per the company's commercial programme. Aircrew are tasked with exactly the same function. Just as the dispatcher has their job, passenger handling theirs, catering, cleaning etc etc, the prime objectives are all the same.
Company's can help by opening CRM to all front-line departments. Courses comprising of pilots, cabincrew, ground operations & engineers will give an insight into each others areas of problems and will lend to a better understanding of each other.
I have no doublt that this will not sit well with the die-hard them & us brigade. It is not pampering to the needs of 'pilots' it is doing the job you are paid for.