Well said that man........
Problem is most times it is our F**k up....
But if you are a Pilot they sit you down and discuss what went wrong over a coffee and how to stop it happening again...then they call it "CRM"
But if your Ops they do it behind your back first thing you know is when the boss pulls you in and Chinese whispers have blown it out of proportion........and the person who started it smiles every time they meet you as if nothing is wrong...