Nothing new in this scenario...at the end of the day you get nice pilots and nasty pilots...and nice ops guys and nasty ops guys...the way of the world.
Believe it or not early in my ops career at a major operator I had a Chief Pilot who would come in to the ops room and say 'Hello guys, how are you, I can see you are busy would you like a cup of coffee?'
And one fateful night when we had nine diversions etc. etc. he sat next to me and answered the phones, keeping the pressure away from us in op so we could resolve the mess.
When I made the move to flight deck and then back to airline management I never forget this...there is no easy answer but at the end of the day it is the end result that counts,job satisfaction and having fun also help of course!