Lexxity
Human error at the check in desk and over reliance on automation at the gate. Over dependency on automated systems is truly dangerous.
However, in the bigger scheme of thing, far less dramatic consequences than the apparent human errors at KLEX last week.
We need to get beyond "fault" and understand root cause and systemic corrective action.
Sadly, I suspect that this particular gate team would struggle to spell systemic and fail to comprehend what it really means.
Apology not important, but the reversion to "blame culture" observed was truly depressing.