the bt modem still gives lots of problems, ive forgotten how many duff ones ive seen/replaced.
next is to format and do a clean install of the desktop hdd. and make sure you have removed the old internal modem if still fitted.
you dont have to use the AOL SW. i dont. i use a modem/router (aol login is on the router settings) and google is my homepage. i never ever see AOL. ive no idea if theres any email for me, cause i never check.