Lozza,
how about doing some more research. If this is about professional qualification, there is a whole bunch of courses and programmes to attend. The DFS in Langen (Germany) offers a 6 (or 8?) week Inital Flight Ops Officer Program that offer a professional background. Also, you might want to consider getting yourself a JAR-OPS 1 Auditors license (or at least some basics) - remember that the written law is the basis for any dispatch operation (playing on the computer can done by everybody).
Cheers