I found in HK that ATC management would always back the pilot rather than the controller.I had a case where a Dynasty just wouldn't get off the runway.It missed 3 high speed turnoffs at snail pace,nearly causing a go-around and then got on the wrong taxiway.I stopped him on the taxiway to let him get his bearing.The pilot then rang in to complain about me being rude,and ATC management were backing him (in local lingo of course).I nearly got the phone,and it would have made Billy Connolly look like saint.Lucky pilot.
Maybe that's why there are some nippy comments around.It's the controllers only chance.CAD management didn't back their controllers at all.
