Okay BDINOU,
Since you seem to trot out the management line at EVERY opportunity, rather than REALITY that I, and my Operational colleagues, actually experience every working day, what projects has NATS absolutely completely screwed up in the last few years? Or is NATS asolutely perfect?
Ref the closure of the help desk. People just got fed up with being told "it can't be changed". Try not to confuse users resignation at being stuck with less than good system, with user acceptance..... or are you gonna carry on fooling yourself? (No change there then)
BEX