Originally Posted by
slim_slag
... It is a good assumption that all airlines will hide behind these regulations and treat you poorly when things go wrong, that's unless your name is posh spice.
I've flown a heck of a lot over many years on many airlines, and I would strongly disagree with this assumption, it just isn't the case. There are exceptions, however, as Wedge has just found out.
As regards other points about staffing at Stansted, I think Wedge has a valid complaint, whether it's Ryanair or any other airline. If pax don't complain, standards will never improve, in fact they will just get worse.
Can anyone in the know tell us what steps the relevant managers are taking to rectify the problems at Stansted? Or are they just not going to bother?