More things
HA's have Service level agreements with the BAA, at BAA airports. I can't remember the exact figures but the HA needed to have called 'Last Bags' at 90 mins from chocks. At least I think thats what the number was. It may well be less. If the bags are not all delivered in this time a reason needs to be given by the HA which is noted. To cut the story short HA's are fined for their short comings if the reason for repeated delays is their own fault, eg no staff. Whether the airlines have a similar process, i do not know. Sorry.
Last edited by howflytrg; 29th Aug 2006 at 12:20.