I don't think Danny was having a go, just pointing out what our bosses should know (but sadly don't). That is if you are going to compete on the basis of being 'better' (in service levels) then you had damn well better deliver, people notice.
I have paxed a fair bit recently and am very surprised as to when meals get served. For example J Class BNE to MEL leave at 11.05 am so by the time you are airborne and the meals are being served it is almost midday with a scheduled landing of 1.15pm - now if I was a business traveller going to a meeting I would not schedule time for lunch because you would get it on board...right? Wrong! just a snack.
This is just a tiny example of how our management treat our customers with contempt.
I want us as a company to keep these high yield travellers - our future depends on it - I wish Dixon and his mates would concentrate on looking after these customers rather than screwing staff!