I've been commuting on VS in UC for the past 6 years. Got the Gold Card, the whole nine yards. Sadly the in-flight service, on board amenities and telephone support have definitely deteriorated over the past year.
I called the "Premier Service Team" number to change a booking and was put through to an Indian call centre. Nothing wrong in that, except it means Tricky Dicky's bean counters are doing what Dyson, Dell and others have done; cut costs at the expense of good service. I was held for 18 minutes while the lady checked with her supervisor whether I could change the date, then another 11 minutes while she got shown how to do it !!