Do you really see doing nothing but carry on with one misguided management decision after another as an option? This isn't war, nobody is searching for WMD, this ballot was what managers had decided was necessary before negotiation could commence. There is plenty of time unless managers have already decided to test resolve in yet another misguided decision.
BMI needs direction but do you think the best person to fix it is the person who has done so much to damage it?
I hope somebody from management reads your post and notes your legitimate concerns but you like us are regarded as a cost rather than a personal interface with the customer.
Just out of interest do you know how much an Indian call centre worker gets or if they have any knowledge of what may happen?
We're all pawns but some are cheaper than others. Our commonality is we're all the cheapest they could get to do a particular job, our argument is that it never used to be so.