Interesting.
I had a telephone call on Thursday from a girl in SRB's office about the email I had sent regarding the reduction in the service levels.
It seems they have had a lot of complaints recently and they are all being passed onto the head of procurement.
Even she admitted that the ameinity packs had gone down from the original Virgin Vie packs to the carboard envelope of today.
the corporate line is that they are investigating the extra items for the snooze packs, so its still carrying on.
She also mentioned that they all read V-Flyer, i did ask if they read PPRunE as well and she said yes :-)