I wonder the public accountants in US that still let the customer believe that the airline is not making any profit.
According to an insider (US flight attendant) he told me with anger that he was not anymore able to make 30,000 USD per year and had to sell the house unable to pay its mortage.Other NWA personnel were doing their best to not transfer to passengers their frustrations.
When the employee is unhappy you can image the customers...
US companies are masters in Quality management but apparently Master in Business administration are steering a profit oriented venture instead.
NWA with her Airbus fleet can't be not profitable. They have discharged the old DC30 for new A330 in routes like Narita PDX.
I hope that some independent journalist will take the voice of who can't pay a mortgage against who apparently will go on retirement with multi million settlement.