You are right flynhigh, they are a very difficult organization to get a response from and when it does come, it will be at 0200 when you are definitely not at your most alert and sounding intelligent and coherent.
The silence is as deafening from the inside as it is from the outside as the same form of communications is used throughout the organization.
If you would like to know more, PM me.
Cheers, Spini