Originally Posted by EastMids
Nope, not by morons. The size was chosen, quite cleverly I believe
So cleverly that friends transiting via LHR from SE Asia
ended up having check in hand baggage.
Of course it got lost (along with their all their checked-in).
That was Saturday. The airline suggested they would deliver
the bags mid-day Tuesday. So they have made two trips to
the airport yeserday and today to find their bags. Today's
visit was in desperation as a result of the given help line
denying the existence of their last outstanding baggage. (Looks
like the system is overwhelmed as they were directed to search
for the last bags in a room of unprocessed bags).
When they do the trip again later this year they won't be
using a UK airport for transit or a UK airline.
So I would suggest that the jokers who set the rules
are in fact total morons. The industry is being damaged
and the UK looks like a sad third world shambles.