bags over weight,were the scales working right!!!!!!!
As for the old lady did she ask for help or a wheel chair to the plane,checkin staff or boarding gate staff are not mind readers.
Any airline will charge you mad money for a last minute seat,
phamtom charges see small print on your printout or ref form,
free seats were brought in for quicker passanger seating!!!!!!!!!!!!
and last but not least you will still see the same people traveling with fr
if you looked hard enuff but there still there!!!!