FJH
Sounds like your case is the same as mine hence why I posted the thread. Having used this allowance on previous moves prior to JPA without a snag, there is now definitely a glitch. Despite the claim being submitted over 6 weeks ago the JPA helpdesk are clueless and PSF cannot get an answer. Selling and buying a house on posting is expensive and the allowance has not improved with the massive increase in costs, ie stamp duty, and to be kept waiting is unacceptable. In my case I am pissed off because it is my money, I am lucky enough not to be in financial trouble, but I am sure some other poor sod is. Before someone out there goes what about service housing, ram it, if people live in their own property and are moved by the service they should be compensated for reasonable costs in a timely manner.
As you can gather I am rather angry about this, in particular the lack of information and an answer.
GS