I slagged off Zoom on an earlier Airports and Airlines thread...and got shouted down by various people.
Funny how the same problems keep cropping up.
They changed the schedule on my wife (the week of our wedding) so all our onward travel arrangements were shot.
My wife rang them up (a week before she was due to fly) to ask why. The customer service agent hummed and haaed...and then said "weather"....
Hmmmmmmm!!!
When I rang up and told the agent that I worked in the industry...I got a lot of rudeness about how "I should understand the problems of running an airline"
As with Great circle...I do..but the customer service and the lack of product sure keep me away from dem Zoom boys now!!