The report you are seeking is a set of observations of two unqualified auditors, appointed to report to Delta, along with a bunch of others.
Yep, the "report" that was circulated was some Ozmate's inputs about how they did it back in his day. You could tell that a Deltoid didn't write it from the trivial pursuits, like when to put down the armrests on your seat as mentioned above.
These days, Delta giving advice on how to run an airline is kinda like AFAP giving advice on how to run a union
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