Not BA Knocking, Paddy
I feel thet the upper levels of service to the customer, is moving towards the "pro active".
It should have been possible for BA to escort its first class pax, in a similar way.
The bag of BA goodies, for first is reasonable, but the club is going down market rapidly.
As to standard EOS service, so it should be,...lets bring back the service culture.
In the corporate aviaton world our pax expect and get this service, so perhaps the worse the service provided by the airlines the more business we will attract.
Bumz