If you are talking about MAS it must be a different company to the one I have known..!!
Any one hear about there great 'customer service' during the World Cup???? Called a customer 3 days before an England match to say that even though they had booked their excel 6 months prior, they would not be flying them to Germany as they had double booked the aircraft by 'accident' and so they couldnt go to the game......'sorry'...........