Thanks for the advice, Keef.
Unfortunately, although the phone line is ADSL enabled, I can't connect at the moment. Despite being with Freeserve/Wanadoo/Orange for about five years with no problems, since we've moved house they've been bu66ering us about.
I can log on through their BT test name, but my account keeps being deactivated. Tech Support tell me it's a Customer Service issue, CS tell me to call Tech Support.
I've given them until Friday to sort it or we walk away.